Shipping
& Returns
Shipping Policy
Return & Exchange Policy
To match your budget and busy schedule, choose from a great range of delivery prices and times.
Subject to your location and what you’re ordering, we can deliver same day, next day, on a date you choose, in your preferred timeslot, or for free – just some of the reasons 99% of Solo Systems clients rate our delivery service reliable.
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Plus if you want to avoid any charges that would apply if we did deliver you can pick the "collect in store" option which is free of charge.
If you choose to cancel an order that you have not yet received, please call Solomon on 07960554977 to inform whether you would like a refund or exchange. To speed up the process, please have your order number at hand before calling.
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Once we have received your request, we will contact you to process your cancellation.
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If it is too late to cancel your delivery, please call our shop on 07960554977 to discuss an exchange or refund.
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Cancelling an online or phone order cannot be processed in store.
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There are 3 ways to return a product:
Please note:
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Store: Whether you bought it in store, online or over the phone, all of our products can be returned to our store.
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Over the phone: You can also arrange a refund, alternatively exchange or repair, by calling our store at 07960554977
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Email: You can also arrange a refund by emailing info@solosystems.shop. Please ensure that you provide your order number before sending your email and proof of the technical issue of the purchased item. The item must be in the same physical condition that it was purchased in for a full refund.
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A faulty or damaged product can be returned at our store within 7 working days of the purchase date.
4.1 The returned item must be sent using tracked recorded delivery and we must receive the tracking number from the client once it has been sent. You can do this via email or by calling our help line.
4.2 For items that are faulty we will refund the full postage costs
4.3 For items that are found to be from the clients fault, the client will cover the full postage costs.
An unwanted product can be returned for a full refund within 14 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store, online or over the phone.
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Please note: if you’re returning an item you paid for by PayPal, the shop will only be able to refund you through PayPal.
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Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.
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